Home Encounter- HRG-Florida
  • Orlando, FL, USA
  • Hourly
  • Full Time

HomeRiver Group offers a competitive salary and a full benefits package which includes medical insurance, health savings account, dental insurance, vision insurance, life/AD&D insurance, flexible spending accounts, long-term disability insurance, short-term disability insurance, paid company holidays, paid time off, and 401(k) employer matching contributions.

HomeRiver Group Florida is looking to find a Customer Care Coordinator to manage our front desk at in our Orlando office.  The objective of this position is to greet potential clients and to perform a variety of administrative and clerical tasks.

Duties and Responsibilities

  • Greet customers when they visit the office and assist customers to the best of your ability
  • Politely answer calls, assess the situation and see if you can assist the caller.  The Customer Care Coordinator should assist callers with updated information in our system (email, phone, numbers, etc.), portal issues, question regarding ledgers, general property management and HOA questions.  If you cannot assist the caller, you can escalate the call to the manager in the appropriate department.
  • Put notes in our system when you communicate with our customers.
  • Sort mail and scan to recipients or drop the correspondence off at the employee's desk.
  • Receive payments and provide receipts.
  • Post payments to accounts
  • Record inventory and restock office
  • Listen to voicemails and forward to proper department.
  • Assist the property management and HOA teams with assigned tasks.
  • Using Google Sheets and Google Docs in interoffice correspondence to track tasks.

Knowledge and Skills

  • Proven work experience in a Receptionist office administrator role.
  • Advanced experience using MS Office applications.
  • The candidate should be computer savvy and quickly adapts to new computer systems
  • An individual who thrives in a busy work environment and can easily multitask and effectively manage time.
  • Someone with amazing customer service and phone skills who loves talking to new people and going above and beyond to get the job done.
  • Self-Motivated to get work done in a timely manner.

Education, Certifications, and Experience

  • High School Diploma
  • Minimum of 1-year customer service experience
  • Types 50+ wpm
  • Property management experience a plus, but not required
  • Must be familiar with Microsoft Office Suite
  • Bilingual preferred

Interpersonal and Communication Skills

  • Must have strong interpersonal skills and drive to provide superior customer service to all parties
  • Self-starter attitude and ability to prioritize handle multiple assignments, exercise judgement, and take ownership of projects in the absence direct supervision
  • Team player with strong work ethic, pro-active orientation, who can anticipate needs, is assertive, and highly accountable, with a mature and positive attitude. 

HomeRiver Group/ Home Encounter is an Equal Opportunity Employer

About HomeRiver Group

HomeRiver Group is an integrated national platform offering world-class property management services to investors in the single family and multifamily rental markets. Home River Group's mission is to create the first nationally branded, integrated property management platform in the single family and multifamily rental space. Intently focused on serving both investors and tenants, HomeRiver is dedicated to a culture of integrity, transparency, superlative performance and vision.


Home Encounter- HRG-Florida
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